customer service
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Legal docs
Here you will find an overview of the privacy policy , general terms and conditions and disclaimer .
Frequently Asked Questions
When will my order be delivered?
In principle, an order (if in stock) will be delivered to your home within two working days. If the delivery time is unexpectedly longer, we will contact you. Your order will be delivered by PostNL. Orders placed during the weekend (Friday after 3:00 PM, Saturday, Sunday) or on public holidays will be shipped the next (weekday) working day.
If you have not received anything after 3 working days after receiving our shipping email, you can contact our customer service on telephone number +31 (0)88-8800088 or by email at customerservice@tondeuse.shop. We will then start an investigation into your shipment.
Does Tondeuse Shop charge delivery costs?
Yes, Tondeuse Shop charges a one-off delivery fee of €7.27 incl. VAT for orders within the Netherlands. Above an order amount of € 75,- incl. VAT, shipping costs for shipments within the Netherlands will expire.
Can I also collect my order?
Tondeuse Shop does not have a physical location where you can pick up your order. However, in the Netherlands you can pick up your order at a PostNL collection point near you.
In what ways can I pay?
In addition to ideal, you can pay with MasterCard, Visa, Giropay, Multisafepay, Maestro and Bancontact / Mister Cash and Sofort. You can also simply pay in advance via your bank. In this case, you transfer the invoice amount manually.
How does iDeal work?
The easiest way to pay for internet orders is with iDeal. You can then pay quickly and securely in the trusted internet payment environment of your own bank. Payment is processed immediately, so that you receive your order as quickly as possible. You can pay with iDeal if you bank with ABN AMRO, SNS bank, ING, RABOBANK, ASN BANK, REGIO BANK, TRIODOS BANK, VAN LANSCHOT BANKIERS AND KNAB. Once you have placed the correct items in your shopping cart, click on “complete order”. You then choose your desired shipping method and pay via iDeal. You fill in your details and then select the bank where you bank. You will be taken directly to your own bank's internet banking program. All relevant details for payment have already been filled in. You approve the payment and you receive a confirmation from the bank.
What should I do if my order is delivered defective or damaged?
In this case, please contact us. Depending on the defect or damage, we will then provide a suitable solution.
What about warranty?
The manufacturer's warranty applies to most products you buy from us. This is laid down in the warranty conditions. These conditions state, among other things, when a warranty applies and how long the warranty period is. Please contact us for specific warranty questions.
Can I make an appointment for an episode?
You can indicate at what time you want to receive the order. You can choose your desired delivery date and time slot for the shipping method.
Can I return an order?
You can return your order under certain conditions. Our general terms and conditions of sale apply to all purchases. When returning orders, the item must in any case be complete, unused and undamaged and still in the original packaging. Please contact us to return items.
What is Tondeuse Shop's bank account number?
If you want to arrange your payment manually via the bank, you can transfer the payment to the account number below:
Rabobank NL49RABO0316465844 (bic code RABONL2U) in the name of Tondeuse Shop BV in Almere.
Our helpdesk employees are happy to answer your questions. Choosing the right clippers, comb attachments or cutting blades is not always easy, so feel free to call or email for advice! Do you have a question about the status of your order, delivery time or a return? Or if you have a complaint, do not hesitate to call or email us directly, we will always try to offer a suitable solution.
Our helpdesk is open Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. We can be reached on telephone number +31 (0)88-8800088 and by email via customerservice@tondeuse.shop.
You can of course also use the contact form.
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